![]() The phone numbers for National Grid's customer service locations are:įind more detailed contact information for National Grid. Please note that their hours are from 9:00 a.m. You can visit a National Grid office location in person to ask questions about bills, service, or resolve any other concernsyou may have. Property Damage Claims Phone Numbers Service to 9:00 p.m., and Saturdays from 7:00 a.m. The business hours are Monday through Friday from 7:00 a.m. The Public Service Commission’s Augapproval of the joint settlement on National Grid’s three-year investment plan will allow us to prioritize energy affordability while investing in programs necessary to maintain the safety and reliability of our natural gas networks and. The phone number for collections and credit services is 1-80. Our commitment is to deliver safe and reliable energy. to 8:00 p.m., Monday through Friday, and on Saturdays from 8:00 a.m. Payment assistance is open from 8:00 a.m. Payment AssistanceĬall 1-80 to make a special payment arrangement if you think that you cannot make a bill. Please note that SpeedyPay charges a $2.25 fee to use this service, and that the maximum payment allowed per transaction is $600. In order to pay your bill over the phone, you will need to call Western Union's SpeedPay service, available at 1-88. The customer service number for National Grid depends on your region: If you need assistance, you can call 1-71 or email to connect with your local Metro New York Consumer Advocate. Use this eligibility tool to see if you qualify for HEAP. National Grid customer service is available from 7:00 a.m. In order to qualify, your household must be at or below New York’s median income levels. If you haven’t setup an online account yet, it’s quick and easy to register for one. However, if you purchase energy from an alternate Energy Supply Company (ESCO), you should contact them directly for your billing and customer service concerns. Send an email with photo of your meter or your meter reading ( Refer to How to Read Your Meter for more information) to:. If you purchase electricity from Natural Grid, you can contact the utility for all of your questions relating to customer service, including billing. Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes! This number is available 24-7 Customer Service Numbers Leave your home immediately and get to a safe place, before call one of the following numbers, which are all available 24/7:Ĭall 1-80 to report a power outage. Emergency Phone Numbers Natural Gas Emergencies National Grid's main customer service phone numbers are 1-80 for upstate New York customers, 71 for customers in Metro New York, and 1-80 for Long Island and the Rockaways customers calling within the tri-state area.
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